WorkSwarm for Healthcare D2C

Patient onboarding to refill, orchestrated.

Humans and AI agents working side-by-side for Head of Operations, Head of Marketing teams.

Compliance & Security

Recommended: WorkSwarm Private with BYOK

Patient data triggers DPDP Act 2023 with sensitive personal data treatment, IT Rules 2021 for grievance redressal, Telemedicine Practice Guidelines 2020 for online consultations, NDHM (National Digital Health Mission) for ABHA-linked records where applicable, and CDSCO if any drug recommendations are made. WorkSwarm's HIPAA-ready architecture (BAA available for US footprint customers) and DPDP-compliant Indian footprint cover the dual-jurisdiction patient interactions common in Indian telemedicine.

DPDP Act 2023HIPAA BAATelemedicine GuidelinesNDHM
Learn more at Trust Center →
Your data, your network

PHI stays inside the hospital. We come to it.

For Healthcare D2c operations, patient identifiers, clinical notes, and lab results stay inside the hospital network. Workswarm helps with reminders, follow up, and claim prep on de identified cohorts only.

Hospital Private NetworkInside the hospital firewall. HIPAA controlled.EHR SystemEpic, Cerner, or SuvarnaPHI: names, MRN, labsLab and ImagingDICOM, lab reportsDe Identification SLMStrips PHI per Safe HarborIn hospital networkMCP TunnelOutbound only.Hospital holds the key.PHI STAYS INSIDE THE HOSPITALDE IDENTIFIED ONLYCarries cohorts and outcomes, never namesWorkswarm Healthcare PackBAA signed. No PHI in our boundary.Care WorkflowOrchestratorHealthcare SLMTrained on de identifiedcare pathwaysIndustry adapterReminders, Claims,Follow up WorkflowsTemplates per specialtyAudit and Consent LogEvery access logged with signed proof from the hospital MCP.Hospital compliance officer has full read access.BAA SIGNED

Never leaves your side

  • Patient names, MRNs, addresses, phone numbers
  • Full clinical notes, lab results, imaging
  • Insurance member IDs and claim details
  • Doctor identifiers and prescription specifics

Crosses, encrypted

  • Cohort sizes ("28 patients need follow up this week")
  • Anonymous care pathway events
  • Workswarm's draft messages and reminders
  • Signed audit receipts

What Workswarm does

  • Picks the right care pathway template
  • Generates reminders and claim drafts in the hospital's voice
  • Sends action back for staff to approve
  • Never stores PHI. Stores workflow audit only.
OK
Compliance picture. HIPAA Privacy and Security Rule satisfied because PHI never leaves the hospital. BAA covers the de identified metadata. DPDP Act obligations stay with the hospital as data fiduciary. ISO 27001 controls match.
Hospital networkDe identified tunnel trafficWorkswarm Healthcare PackPHI restricted
See the full architecture

Also relevant for Healthcare D2c

Tally Prime on a local Windows PC. Tally data stays on the device per existing IT policy. DPDP Act 2023 is satisfied because no personal data is exported off the device without explicit consent on every action. Disconnect the tunnel any time and Tally keeps working normally.

See Tally Prime architecture
See full architecture
Use cases

Workflows for this industry

0 live demos · 1 coming soon

Coming

HIPAA Risk Assessment

24 risks scored, mitigations queued, BAA library refreshed

Join the Healthcare D2C waitlist

Be first to run your head of operations workflows with WorkSwarm. Early access for Healthcare D2C teams opens soon.

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