From appointment to follow-up, orchestrated by AI.
Voice agents that confirm OPD appointments, follow up after discharge, and triage emergencies — working alongside your hospital administrator and clinical staff.
“We lose 15–20% of OPD appointments to no-shows. A system that calls, reschedules, and fills the slot automatically would save us lakhs every month.”
Compliance & Security
Recommended: WorkSwarm Private with BYOK or On-Prem
Patient health records, appointment data, and discharge summaries sit under DPDP Act 2023 with sensitive personal data treatment, Clinical Establishments Act 2010 for hospital record-keeping, Telemedicine Practice Guidelines 2020 for remote consultations, NDHM (National Digital Health Mission) for ABHA-linked patient records, and HIPAA BAA for US-footprint patients. WorkSwarm's voice agent captures verbal consent before every outbound call, the appointment orchestration pipeline logs every call attempt with timestamps for audit, and post-discharge follow-up sequences include do-not-disturb windows and escalation to human staff when clinical judgment is needed.
PHI stays inside the hospital. We come to it.
For Healthcare operations, patient identifiers, clinical notes, and lab results stay inside the hospital network. Workswarm helps with reminders, follow up, and claim prep on de identified cohorts only.
Never leaves your side
- Patient names, MRNs, addresses, phone numbers
- Full clinical notes, lab results, imaging
- Insurance member IDs and claim details
- Doctor identifiers and prescription specifics
Crosses, encrypted
- Cohort sizes ("28 patients need follow up this week")
- Anonymous care pathway events
- Workswarm's draft messages and reminders
- Signed audit receipts
What Workswarm does
- Picks the right care pathway template
- Generates reminders and claim drafts in the hospital's voice
- Sends action back for staff to approve
- Never stores PHI. Stores workflow audit only.
From call to closed loop in 4 steps
Patient calls or is called
Voice agent initiates or receives the call with natural language greeting. Verbal consent captured upfront.
AI triages and routes
Symptoms collected, severity scored, and routed: appointment for OPD, duty doctor for urgent, ambulance for emergency.
Action executed
Slot confirmed or rescheduled, follow-up scheduled, or ambulance dispatched. ER pre-alerted with structured handoff.
Loop closes
Outcome logged with timestamps. No-show filled from waitlist. Chronic care enrollment triggered. Full audit trail.
Try it yourself
Three real healthcare workflows running live on WorkSwarm. Click any card to open the demo in the app.
OPD Appointment Orchestration
The no-show loop
AI voice agent confirms appointments 48h and 2h before, reschedules cancellations, and auto-fills slots from the waitlist. Every call is logged with verbal consent for audit.
Post-Discharge Follow-up
Post-discharge & chronic care
Automated Day-3, Day-7, and Day-30 calls after discharge. Medication adherence checks, symptom escalation to duty doctor, and chronic care program enrollment — all with do-not-disturb windows.
Emergency Triage Line
Triage intake & routing
AI-powered triage intake in under 90 seconds. Collects symptoms, assesses severity, dispatches ambulance for emergencies, and pre-alerts the ER with a structured handoff — including vitals, allergies, and ETA.
Workflows for this industry
3 live demos
OPD Appointment Orchestration
No-show rate cut from 18% to 4%, waitlist auto-filled, 0 manual calls
Post-Discharge Follow-up
Day-3, Day-7, Day-30 calls automated, chronic care enrolled, 92% contact rate
Emergency Triage Line
Triage intake in under 90 seconds, ambulance dispatched, ER pre-alerted
Bring WorkSwarm to your hospital
Be first to automate appointment orchestration, post-discharge care, and triage intake with AI agents. Early access for healthcare teams opens soon.
Join waitlist