Support
How can we help?
Whether something broke, billing looks off, or you are stuck setting up an agent, these are the fastest ways to get unstuck.
Email support
The fastest way to reach a human. Include your workspace name and what you were doing when the issue appeared.
support@workswarm.aiAsk SwarmGuide in the app
Signed-in users can ask @SwarmGuide directly in chat for help with agents, workflows, integrations, and settings.
Open the appSystem status
Live health of the web application, chat, API, voice, and integrations, with incident history.
View statusTrust and security
Security overview, compliance posture, sub-processor register, and how to report a vulnerability.
Visit Trust CenterWriting in? Help us help you faster.
- The email address you sign in with and your workspace name.
- What you were trying to do, and what happened instead.
- Roughly when it happened, so we can find it in our logs.
- Screenshots or the text of any error message you saw.
Response targets by plan are published in our Service Level Agreement. Security reports go to trust@workswarm.ai.